Help & support
Do I need a subscription?
No. MyCircuit is free to use and accounts are free. You only pay for music you choose to buy: $1 per song, $5 per EP, $10 per album, plus any applicable sales tax.
What do I get when I buy a song?
It's yours to keep: unlimited full-length playback on any device where you sign in, and you can download the original WAV files from your Library on the website. Repeat listening never costs extra.
Why does a song stop after 20 seconds?
Songs you haven't bought play a 20-second preview (marked PREVIEW). Buy the song for $1 to hear it in full — it unlocks right away, even mid-playlist.
I already own a song. Will I be charged again?
No. MyCircuit won't let you add music you already own to checkout, and songs included in an album in your cart are removed automatically. If two checkouts ever overlap, the duplicate is refunded automatically.
My payment went through but the music isn't unlocked.
Music unlocks as soon as our payment provider confirms the payment, usually within seconds. Some payment methods take longer. You'll never need to pay twice — check Purchase history for the order status.
Can I get a refund?
Contact support with your order number from Purchase history. Refunded music is removed from your library.
Is the app in the App Store or Google Play?
Not yet. MyCircuit is a web app you can install on your home screen: on iPhone, tap Share → Add to Home Screen in Safari; on Android, tap the menu → Install app in Chrome. Native apps are planned and will use the same account and library.
How do artists get paid?
Each confirmed sale automatically sends 90% of the music price (minus payment-processing fees) to the artists' connected Stripe accounts, split by their accepted revenue agreements. MyCircuit keeps 10%.
How do I report a copyright problem?
Use the copyright report form.
Contact us
Email support@mycircuit.io and include your order number if your question is about a purchase. We never ask for your password or full card number.